Shipping policy

Shipping & Returns – Fast, Easy & Hassle-Free!

We know you’re excited to receive your order, so we make sure to dispatch it within 24 hours! 🚀

Shipping Rates & Delivery Times

📍 NEW ZEALAND

• Non-rural from $10.50 NZD
• Rural from $15.00 NZD
• FREE shipping for orders over $100.00 NZD
• Estimated delivery: 1-3 business days

🌏 AUSTRALIA

• Economy Air from $55.00 NZD
• Economy Sea from (TBC)
• Estimated delivery: 3-10 business days

✈️ WORLDWIDE SHIPPING

• Economy shipping from $65.00 NZD
• Estimated delivery: 7-14 business days

How It Works

1️⃣ Place your order – Woohoo, you’re one step closer!
2️⃣ We pack & dispatch – Within 24 hours, your goodies are on their way.
3️⃣ Confirmation email sent – Keep an eye on your inbox! 📩
4️⃣ Delivery time! – Your package is on its journey to you.

Important Notes

📦 We do our best to get your order to you on time, but delivery times are estimates and may vary. Watch for your dispatch email to track your package!
🚛 NZ orders ship via New Zealand Post, and you’ll get a tracking email within one business day.
🌍 International orders ship with DHL Express – track your package right to your door!

Customs & Duties

For international orders, customs fees and taxes may apply depending on your country. These charges are your responsibility, so please check your country’s import rules before ordering. If an item is returned due to unpaid duties, re-delivery fees may apply.

⏳ Sale Orders – Please allow 3-4 business days for packaging and shipping during sale events.

Need help? We’re here for you! 💌 office@dogcompany.co.nz

Happy shopping! 🎉